At Bicom spa, customer service is the central element of the entire company organization because we firmly believe that a company capable of providing not only excellent products, but also professionalism and service, can make the difference.
At Bicom you can find the technical competence and the multiplicity of proposals typical of a factory combined with the creativity and communication skills specific to commercial realities. Years of experience in the Ho.re.ca. allowed us to build a network of collaborations and consulting with the best suppliers in terms of raw materials, packaging, commercial and logistic services. All this know-how is made available to our customers on a daily basis so that they can find in Bicom the ideal partner for their business.PRIVATE LABEL AND CUSTOMIZATION
All products in our portfolio can be supplied under Private Label, allowing customers to market confectionery preparations and semi-finished products under their own brand, with no additional costs for label customization.
Our packaging solutions – including bags, single-serve sticks, jars, bottles and other formats – are specifically designed to be easily customized with the customer’s logo and brand identity, even for limited production runs (minimum order quantities are defined according to the project in collaboration with our Sales Department).
For specific requirements, our Research & Development Department works closely with customers to design and manufacture tailor-made products, developing customized recipes that meet their technical specifications, market positioning and commercial objectives.
Thanks to our long-standing partnerships with leading packaging manufacturers and graphic design agencies, Bicom provides a complete Private Label manufacturing service, managing every stage of the project: from product development and formulation to packaging design, label creation and final production. We deliver turnkey solutions that enable our customers to launch exclusive, high-quality products under their own brand, combining consistent quality standards with a distinctive market identity.
CUSTOMER ASSISTANCE AND GUARANTEED QUALITY
Bicom’s assistance turns into a real consultancy for a 360 ° service. Product design, proposals for packaging and graphics, counter menus, promotional material, training for the sales force … these are some examples of the solutions that Bicom uses to support customers in the realization of their projects.
Even in daily activities, Bicom staff is always available to customers with prompt and competent answers, whether it is to follow the fulfillment of an order, or to provide information and clarifications on the use of the products.
In its formulations, Bicom uses only raw materials selected from the best national and international suppliers, subjected to rigorous controls during the acceptance phase. Thanks to our in-house laboratory technicians we can carefully follow the production processes at every stage and check every single product before it is put on sale. This allows us to guarantee our customers a safe, constant and unmistakable quality product!
SPEED AND FEXIBILITY
One of the strong points that distinguishes customer service at Bicom is certainly speed. Our goal is the rapid and efficient fulfillment of orders in order with the aim of avoid any supply problems for the customers, especially in high season. To do this we make use of the professionalism of logistics partners who guarantee deliveries within 24 hours in Northern Italy, within 48 hours for Central and Southern Italy and within 72 hours for the Islands.
The organization of the production and logistics departments has been optimized over the years to grant maximum production flexibility. This allows us to guarantee very short delivery times even for customized and Private Label products.
The value of flexibility and versatility is also found in our formulations. Often the products lend themselves to being prepared in different ways depending on the machinery, the seasonality, the desired application results. This allows customers considerable savings and stock optimization as they can create different finished products with the same preparation.
